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FAQs ~ 3D Printed Caricature Figurine

Q: How much is shipping?

A. We offer free shipping to most of the countries except some. Shipping will be calculated upon check out. 

 

Q: Do you offer Rush Delivery? How much ?

A. Yes! Rush delivery is available at additional cost. Please check with us before placing order.

 

Q: How long does it take from order date to delivery?

A. There are a few steps when you redeem. Upon your redemption, you will received an email showing you your 3D mockup with 1-3 working days. Upon your confirmation, it will start production and within 5 days, the figurine will be shipped out. You can expect to receive it within a few days thereafter

 

Q: What type of photos do I need to submit?

A. Refer to Photo Guideline.

 

Q: How much does it weigh, and what size?

A. it depends on the figures that you order (12.5cm – 17cm in height). Each figure weights around 500g.

 

Q: Can use the figurine as cake topper?

A. Yes. Please consult with your bakery, and have them put a support inside the cake for you.

 

Q: What materials do you use for printing the 3D figurine head?

A. All our figurines are 3D printed (HD) with resin

 

Q: How do I keep my figurine clean?

A. You can clean the figurine with warm water.

 

Q: Do you create pets?

A: No. Not at this time.

 

Q: What is the return policy?

A. All sales are final, no returns or exchanges are permitted.

 

Q: Does the figurine come with a base or a glass dome?

A. Unfortunately, we do not provide glass domes / base at this time.

 

Q: What if the figurine is damaged during shipping?

A: Contact us at cs@redeemsite.com immediately if your figurine was damaged upon receipt. Submit a photo of the damaged part and we will provide you with return instructions and either replace the damaged part or send you a new figurine at no charge.

 

Q: Will the figurine look like me in person?

A: The figurine will look like the 3D mockup preview that you have approved.

 

Q: Can I preview my figures before it is shipped out?

A: Yes. We will send you a 3D mockup for your approval before production. You can make changes at this stage and grant approval to produce upon your satisfaction.

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