FAQs ~ 3D Printed Caricature Figurine
Q: How much is shipping?
A. We offer free shipping to most of the countries except some. Shipping will be calculated upon check out.
Q: Do you offer Rush Delivery? How much ?
A. Yes! Rush delivery is available at additional cost. Please check with us before placing order.
Q: How long does it take from order date to delivery?
A. There are a few steps when you redeem. Upon your redemption, you will received an email showing you your 3D mockup with 1-3 working days. Upon your confirmation, it will start production and within 5 days, the figurine will be shipped out. You can expect to receive it within a few days thereafter
Q: What type of photos do I need to submit?
A. Refer to Photo Guideline.
Q: How much does it weigh, and what size?
A. it depends on the figures that you order (12.5cm – 17cm in height). Each figure weights around 500g.
Q: Can use the figurine as cake topper?
A. Yes. Please consult with your bakery, and have them put a support inside the cake for you.
Q: What materials do you use for printing the 3D figurine head?
A. All our figurines are 3D printed (HD) with resin
Q: How do I keep my figurine clean?
A. You can clean the figurine with warm water.
Q: Do you create pets?
A: No. Not at this time.
Q: What is the return policy?
A. All sales are final, no returns or exchanges are permitted.
Q: Does the figurine come with a base or a glass dome?
A. Unfortunately, we do not provide glass domes / base at this time.
Q: What if the figurine is damaged during shipping?
A: Contact us at firstname.lastname@example.org immediately if your figurine was damaged upon receipt. Submit a photo of the damaged part and we will provide you with return instructions and either replace the damaged part or send you a new figurine at no charge.
Q: Will the figurine look like me in person?
A: The figurine will look like the 3D mockup preview that you have approved.
Q: Can I preview my figures before it is shipped out?
A: Yes. We will send you a 3D mockup for your approval before production. You can make changes at this stage and grant approval to produce upon your satisfaction.